Frequently Asked Questions

PASSHOLDER QUESTIONS:

I am 12. Can I pleeeease sign up?
No. We’re sorry. Our agreement with our wonderful partner organizations is that we serve 13 – 19 year-olds, and we need to stick to it. Plus, our participating box offices are empowered to ask for proof of age eligibility for anyone showing a TeenTix Pass, so, even if we gave you one, you could still get turned away at the box office, and that would make us sad. Just wait until you’re 13, okay? You're almost there!

How do I find out what I can see with TeenTix?
First, you should sign up for our weekly e-newsletter, which will deliver the best of what’s out there in TeenTix-land to your inbox every week, along with teen picks and reviews to help you find stuff you’ll like. So easy!

Second, our calendar will show you every last thing you can see with your TeenTix Pass every day of the year, and let you search by location, genre, TeenTix member recommendations, and more. So thorough!

We also highlight events on our social media! @teentix on everything!

Does it actually work?
Yes! Every month, hundreds of teenagers use TeenTix to attend arts & culture events for $5.

Ack! I lost my pass. What do I do?
With the new TeenTix Pass, there’s no way to lose it! Just log into your account to access your pass. You can show it at the box office digitally, like on a smart phone, or print it out at home or at the library and bring it with you. You also have the option of getting a physical Pass mailed to you here.

I signed up for a physical TeenTix Pass, but it never came in the mail. What’s up?
If it’s been more than two weeks since you ordered your physical Pass and it pass has not arrived, we might have a bad mailing address for you. Please send us an email with your name and address and we will fix the problem.

Will you sell my information?
No. TeenTix will never share any of your personal information with any outside group for any reason.

USING YOUR PASS QUESTIONS:

Do I need to bring ID?
Yes. Our participating box offices are empowered to ask for proof of age eligibility from anyone presenting a TeenTix Pass. Your middle school or high school ID will do it, as will a state-issued ID or driver’s license. If you are a homeschooler and do not have a school ID, read the next question below.

I am a homeschooler and I don't have a school ID. What should I do?
Our ticket offices are empowered to ask for proof of age-eligibility from any person attempting to use a TeenTix pass. Therefore, it's important for you to have some form of ID with you when you purchase tickets using your TeenTix pass. Many homeschool agencies can provide an identification card that is comparable to a school ID, and will serve as sufficient proof of age for the TeenTix program. The other option is for you to get a Washington State ID card, which is available to residents of all ages, and carries a birthdate.

Can I get more than one ticket? or, What are "2 for $10" days?
Generally, you can only purchase one ticket with your TeenTix Pass. However, some of our Partners will offer 2 for $10 days-- meaning a TeenTix member can purchase a second “companion” ticket for $5. Once purchased, teens can give their companion ticket to anyone of any age: a parent, a sibling, a friend…whomever! Details of when and how are up to each individual partner, so be sure to check out the Partner Pages for more information.

PLEASE NOTE:

• 2 for $10 tickets must be purchased by the TeenTix passholder ONLY. Parents and other non-TeenTix members attempting to purchase TeenTix tickets on 2 for $10 days without the passholder present will be turned away.
• Some TeenTix partner organizations limit the number of 2 for $10 tickets that will be sold for any given performance or exhibit to as few as 12. TeenTix members and parents are encouraged to call ahead to confirm availability of 2 for $10 tickets.

Can I buy my ticket in advance?
TeenTix tickets are available day-of-show only—that’s why they're so cheap! If you prefer to purchase an advance ticket, keep in mind that most of our participating organizations offer deep discounts on advance tickets to students and people under-25. We also encourage our members to call ahead to confirm availability of tickets before heading out.

You can find "Box Office Info" on each Partner Page.

Can I buy my ticket over the phone?
Sometimes! A portion of our participating organizations offer same-day phone sales for TeenTix tickets, but keep in mind that you will still need to show your TeenTix Pass and ID when you pick up your ticket.

You can find this information in "Box Office Info" on each Partner Page.

Can I buy my ticket online?
Not usually--TeenTix works on a day-of-show basis. Certain Arts Partners will offer online sales, but it's very rare!

Usually, that information is found on their Partner Page under Box Office Info.

Can I make reservations?
Not usually. TeenTix tickets are most often sold on a first-come, first-served basis starting when the box office opens on the day of the show. If reservations are available for the event you're interested in, we suggest calling the Box Office off the organization you are wanting to visit. They'll let you know if they are able to reserve a TeenTix ticket for you.

Are there always TeenTix tickets available?
No. Sometimes shows sell out and there are no TeenTix tickets available. That is why we strongly encourage you to call ahead and ask about TeenTix ticket availability before you head out. Just say, “Hi! I am a TeenTix member and I’d like to come to the show tonight. Do you think there will be a ticket for me?” The people who work in our participating box offices are really nice and happy to help out. They will either say “Sure, come on down!” or “No, probably not.” And then you’ll know! The phone numbers for our participating box offices are always listed on our calendar and our Partners page.

How can I make sure that the content is appropriate for someone my age?
As with all art, programming presented by our Partners may contain violence, nudity, sexual content, profanity, or other mature material. Our Partners provide us with information regarding content, which we, in turn, pass along to our members. The content considerations that appear on our site are provided as a courtesy by our Partners, and do not indicate that TeenTix staff has reviewed programming. TeenTix cannot take responsibility for the content of individual arts programs. Parents and teens who are concerned about content should contact the presenting organization directly to discuss those concerns before attending a show or exhibit.

Can I use TeenTix to bring a group to a show?
TeenTix works best for individuals or pairs of teenagers, but it can work for small groups, too. First, make sure that all of the teens who you want to bring are registered for TeenTix and have their Passes. Next, call the box office of the organization that you plan to attend and ask them when would be a good date to bring a group. Usually, they have a good sense for which days of the week tend to sell out, and they can recommend a date when there are likely to be plenty of day-of-show tickets available. (But do remember that TeenTix tickets cannot be reserved in advance, so ticket availability is not guaranteed.) Lastly, get your group together, come on down, and enjoy the show! If you are an adult chaperone, remember that you’ll need to pay full price (or whatever the regular rush ticket price is). If you want to bring a larger group, or need to purchase your tickets in advance, we encourage you to look into the group discounts offered by the organization you wish to attend.

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ADULT/GUARDIAN QUESTIONS:

I am an adult and I would like to attend shows with my child. How much will it cost me?
In general, adults accompanying TeenTix members must pay full price. However, since TeenTix tickets are sold day-of-show only, rush ticket-pricing is often in effect, so adults may be able to take advantage of those discounts. Also, don't forget about TeenTix 2 for $10 days. Please note also that you may not be seated with your teen, as TeenTix tickets are sold as-available.

I am an adult who would like to receive the TeenTix e-newsletter. How do I do that?
Simply go here and sign up! The newsletter is for everyone.

I am an adult who works with teenagers and would like to tell them about this awesome program! OR, I'm a teenager and none of my friends believe me when I tell them about TeenTix. Can you send us TeenTix posters/brochures?
Absolutely! Contact us and ask.

How can I make sure that the content is appropriate for my child?
As with all art, programming presented by our Partners may contain violence, nudity, sexual content, profanity, or other mature material. Our Partners provide us with information regarding content, which we, in turn, pass along to our members. The content considerations that appear on our site are provided as a courtesy by our Partners, and do not indicate that TeenTix staff has reviewed programming. TeenTix cannot take responsibility for the content of individual arts programs. Parents and teens who are concerned about content should contact the presenting organization directly to discuss those concerns before attending a show or exhibit.

My question still isn’t answered. What should I do?
Contact us!